Telephonist/Receptionist

1 week ago


London, Greater London, United Kingdom Dr Adler & Rosenberg Full time

Job Summary

We are seeking a highly skilled and organized Telephonist/Receptionist to join our team at Dr Adler & Rosenberg. As a Telephonist/Receptionist, you will be the first point of contact for patients, colleagues, and clients, providing exceptional customer service and administrative support.

Main Responsibilities

  • Answering the Telephone: You will be responsible for answering incoming calls, greeting patients, and directing them to the appropriate staff member or department.
  • Appointment Management: You will be responsible for booking, amending, and canceling appointments, as well as maintaining accurate records in our clinical system (EMIS).
  • Safety and Confidentiality: You will ensure the safety and confidentiality of patient information, reporting and recording any significant events or near misses.
  • Liaison and Queries: You will deal with queries from hospitals, community providers, and patients, acting as a liaison with doctors and nurses as needed.

Person Specification

  • Qualifications:
    • Essential:
      • Good telephone manner with excellent analytical skills
      • Patient manner with excellent communication skills
      • Problem-solving skills with an imaginative approach
      • Independence with the ability to work autonomously

About Us

Dr Adler & Rosenberg is a family practice with a consistently high rating in GP surveys. We are dedicated to providing personal, high-level care to our patients and are seeking a Telephonist/Receptionist who shares our values and commitment to excellence.


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