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Telephonist - no GP experience needed

4 months ago

London, United Kingdom Gray's Inn Medical Practice Full time

Job summary

GP surgery multi-site telephonist:

Opportunity to work at an expanding multi-site GP 142yr old General Medical Practice

Full time

£ per hour

Rota: 07:30am-4pm & 10am-6:30pm

Based at Central London branch (Chancery Lane, 77 Gray's Inn Road WC1X 8TS)

Beautiful Georgian Town house premises

Friendly close-knit business with excellent culture

Main duties of the job

As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact

Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP

Telephonist - Skills & Experience

- Must possess a professional telephone voice

- Have a charismatic personality and enjoy patient communication

- Confident and polite telephone manner with an excellent command of the English language.

- Ability to deliver excellent patient service

- Good interpersonal skills to be able to deal with patients at all levels

- Ability to work in a team environment

Desirable Criteria

- Previous experience in a GP Practice

- Experience of using EMIS Web

About us

Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.

If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.

Job description

Job responsibilities

Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.

If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.

As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact

Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP

Telephonist - Skills & Experience

- Must possess an excellent telephone voice

- Have an outgoing personality and enjoy customer contact

- Confident and polite telephone manner with an excellent command of the English language.

- Ability to deliver excellent patient service

- Good interpersonal skills to be able to deal with patients at all levels

- Ability to work in a team environment

Person Specification

Qualifications

Essential

GCSE Grade A to C in English and Maths

Experience

Desirable

- Experience of working in primary care - Experience of working in a GP practice