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Area Support Shop Manager

2 months ago

London, Greater London, United Kingdom Oxfam Full time

About the Role:

We are seeking a highly skilled and experienced Area Support Shop Manager to join our team in South London. As a key member of the area team, you will be responsible for coordinating and providing operational support to our shops within a defined geographical area.

Key Responsibilities:

  • Create and maintain inclusive, respectful, and safe environments in the shops.
  • Collaborate with Area Manager and shop managers to allocate shop cover effectively.
  • Build trusting relationships in each shop to maintain engaged and motivated teams.
  • Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
  • Deliver continuous improvement support against specific KPIs.
  • Develop and deliver a framework for feedback and handovers.
  • Actively contribute to the local community and wider Retail network.

Requirements:

  • Previous retail or operational management experience.
  • Agile and adaptable working style.
  • Excellent communication and relationship-building skills.

Oxfam's Commitment to Safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment through our code of conduct.