Service Delivery Account Lead

1 week ago

Kent, United Kingdom Medtronic Full time

Careers that Change Lives
In this role, you will be responsible for maintaining and developing relationships with existing customers. As the on-site first line liaison for Medtronic, you will act as the interface with C-suite and Sr. Management within our clients' organizations.

A Day in the Life
As a Service Delivery Account Lead, you will be responsible for:

  • Developing and executing account-specific action plans to deliver high-quality services according to contract.
  • Maintaining stakeholder relationships within the account and governance structure related to the partnership.
  • Identifying and collaborating with all required IHS capabilities in a timely manner.
  • Managing, coaching, and developing local MDT IHS-NGC ops staff on site.
  • Identifying and escalating potential service issues to take preventive actions.
  • Identifying cross-business selling opportunities and keeping commercial business development informed on performance and upselling opportunities.

Requirements
To be successful in this role, you will need:

  • A degree in a relevant functional area or equivalent experience.
  • Several years of experience in a healthcare environment.
  • Fluent in English, both verbal and written, with knowledge of regional language.
  • Experience in dealing with hospitals' C-suite/Sr. Management/stakeholders in healthcare value chain/operations management.
  • Experience in people and team management.
  • Strong customer focus and excellent communication and presentation skills.

What We Offer
We offer a competitive salary and benefits package, including:

  • A flexible working environment.
  • An Annual Incentive Plan percentage depending on company results.
  • A pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.
  • An Employee Assistance Program and Recognize (our global recognition program).

Our Commitment
We are committed to inclusion, diversity, and equity, with a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We drive ID&E forward to enhance the well-being of Medtronic employees and accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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