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Service Delivery Account Lead
2 months ago
About the Role
This is a unique opportunity to join Medtronic as a Service Delivery Account Lead, where you will play a critical role in maintaining and developing relationships with existing customers. As the on-site first line liaison for our customers, you will serve as the interface with C-suite and Sr. Management within our clients' organizations.
Key Responsibilities
- Take ownership of all service delivery activities in designated accounts.
- Develop and execute account-specific action plans to deliver high-quality services in accordance with contractual agreements.
- Maintain stakeholder relationships within the account and governance structure related to the partnership.
- Identify and collaborate with required capabilities in a timely manner.
- Manage, coach, and develop local staff on site.
- Identify and escalate potential service issues to take preventive actions.
- Identify cross-business selling opportunities and inform commercial business development on performance and upselling opportunities.
Requirements
- Degree in a relevant functional area or equivalent experience.
- Several years of experience in a healthcare environment.
- Fluent in English, both verbal and written, with knowledge of regional language.
- Experience in dealing with hospitals' C-suite/Sr. Management/stakeholders in healthcare value chain/operations management.
- Experience in people and team management.
- Strong customer focus and excellent communication and presentation skills.
- Willingness to travel within country and occasionally within EMEA (10-25%).
Preferred Qualifications
- Ability to think strategically and establish group plans.
- Strong project management and operations management skills.
- Lean 6 sigma knowledge and experience.
What We Offer
- Competitive salary and benefits package.
- Flexible working environment.
- Annual Incentive Plan.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
- Employee Assistance Program and Recognize (our global recognition program).
Our Commitment
Medtronic is committed to inclusion, diversity, and equity, with a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We strive to drive ID&E forward to enhance the well-being of Medtronic employees and accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
