Quality Assurance Manager

3 weeks ago


Swindon, Swindon, United Kingdom Change Grow Live Full time

Job Title: Quality Assurance Manager

Company: Change Grow Live

Role Overview:

  • Enhance service quality through systematic evaluations and audits of operational processes.
  • Recognize potential improvement areas and formulate strategic action plans.
  • Collaborate with team members to execute these plans and assess their effectiveness.
  • Assist the Safeguarding Lead in managing risks and ensuring compliance with regulations.
  • Prepare and present reports as necessary.
  • Examine client feedback and grievances to foster service enhancements.

Candidate Profile:

  • Proven experience in the Social Care sector, particularly in Drug and Alcohol services.
  • Familiarity with recovery principles and practices.
  • Exceptional organizational and time-management capabilities.
  • Proficient in conducting evaluations and audits for service improvement.
  • Ability to analyze data effectively and devise improvement strategies.
  • Experience in delivering training to diverse groups.

Benefits Offered:

  • 25 days of annual leave, plus public holidays, with increases based on tenure.
  • Access to wellness initiatives and an Employee Assistance Program.
  • Participation in a contributory pension scheme.
  • A range of employee benefits and discounts.
  • A supportive and collaborative team environment.
  • Opportunities for training, career advancement, and professional development.

For a comprehensive overview of responsibilities and person specifications, please refer to the attached Job Description.



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