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Light Commercial Vehicle Sales Specialist

2 months ago


Basildon, United Kingdom Pembrook Resourcing Full time
Job Description

Job Title: Commercial Sales Executive

Job Summary:

Pembrook Resourcing is seeking a highly motivated and experienced Commercial Sales Executive to join our team. As a Commercial Sales Executive, you will be responsible for representing the sales team in a positive and professional manner, maximizing LCV sales, and achieving individual and overall targets.

Key Responsibilities:

  • Maximizing LCV sales with associated finance and accessories
  • Liaison with affiliate sites to achieve individual and overall targets
  • Document and process incoming lead management (online, telephone, email, EMS, walk-in)
  • Predictive marketing second-wave calls, subject to GDPR guidelines
  • Visual health check deferred work follow-ups
  • Retention/maturing contract follow-ups (both finance and service)
  • Test drive bookings
  • Promotion of all connectivity options with vehicles
  • Imaging/video of used vehicles when required, highlighting features and benefits
  • Holding online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories
  • Working with marketing to promote vehicles and the brand in the most effective way
  • Concluding sales contracts, making required amendments, managing orders, and supervising order processing
  • Being proactive in understanding your sales area, following up all contacts, processing, and managing your customer database, ensuring it is always up to date
  • Updating and improving product knowledge, staying up to date with the brand and competitor's offers
  • Responding to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions, and technical data
  • Assisting analysis of online advert performance and advising necessary updates to improve views and enquiries
  • Managing and responding to the live chat software on our various websites when required
  • Working with the finance and insurance team to promote attractive weekly/monthly prices using finance terms
  • Achieving/exceeding individual sales targets
  • Maintaining awareness of competitor's offers, including promotional activity and products
  • Agreeing with customers when the vehicle is to be handed over (date, delivery, etc.), handing over the vehicle, and organizing customer introductions to the vehicle

Requirements:

  • Completed sales training in the light commercial vehicle industry
  • Relevant direct work experience, including previous commercial vehicle sales experience
  • An understanding of online used advertising platforms for commercial vehicles, including Autotrader, Exchange & Mart, and eBay
  • Experience of delivering exceptional customer service
  • Sales executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest, and trustworthy
  • Must understand basic sales processes – prospecting through to closing business
  • Confident IT skills and the ability to use both internet systems and Microsoft Windows applications