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Property Management Operations Coordinator

3 months ago

Glasgow, Glasgow City, United Kingdom FirstPort (UK) Full time

Job Title: Property Management Administrator (3 month FTC)

Location: Glasgow (Hybrid)

Working Hours: Monday to Friday 9am-5pm (35 hours per week)

Compensation: £25,000 per annum plus benefits

Role Overview

As a Property Management Administrator - Finance, you will play a vital role in achieving our goal of being the leading property management firm in the UK by:

  • Delivering exceptional administrative support
  • Serving as the primary contact for the team
  • Assisting with inquiries and service requests

Key Responsibilities

  • Execute all tasks assigned by the Team Leader
  • Oversee task progression to meet deadlines
  • Take responsibility for inquiries, collaborating with colleagues and external customers
  • Foster strong relationships across teams to resolve issues efficiently
  • Assist in managing team mailboxes and related tasks
  • Ensure accurate and regular updates to internal databases, including relevant documentation
  • Handle all customer information confidentially and in compliance with GDPR

Required Skills and Experience

  • Proven experience in delivering outstanding customer service.
  • Confident and articulate communicator, both verbally and in writing; capable of building relationships with diverse customers and clients with a focus on resolution.
  • Able to work independently as well as collaboratively within a team
  • Proficient in electronic administration and record-keeping
  • Demonstrated ability to effectively address problems and challenges.
  • Solid understanding of Health and Safety regulations.
  • Ability to thrive under pressure, prioritize tasks, and manage time efficiently.
  • Strong IT skills, awareness of social media, and familiarity with emerging technologies.

About FirstPort

FirstPort is the UK's foremost property management company, dedicated to caring for our customers' homes across England, Wales, and Scotland. With over four decades of expertise and a workforce exceeding 3,100 employees, FirstPort collaborates with developers, investors, freeholders, and over 1,600 Resident Management Companies.

FirstPort is a proud member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and the Property Managers Association Scotland (PMAS). We hold a Five Star Rating from the British Safety Council, are an accredited Safe Agent, and are affiliated with The Property Ombudsman.

Why Work with Us?

By joining FirstPort, you will engage with industry experts committed to delivering the highest standards of customer service while prioritizing the well-being of our employees.

Our benefits package includes free parking, complimentary fruit, discounted gym memberships, a genuine work-life balance, and opportunities for growth and advancement. In addition to core benefits, we offer a variety of exclusive discounts on additional perks to help you and your family maximize your financial resources, secure your future, and maintain your health.

We are dedicated to promoting diversity at FirstPort and recruit based on merit. We take pride in being an inclusive employer that values diversity.

Next Steps

To initiate your application for this position, please upload your CV and respond to a few questions.

Our recruitment team will collaborate with our managers to review your CV. If you are not selected, you will be notified. If you meet the role's criteria, we will contact you to arrange a brief telephone interview, and shortlisted candidates will be invited for interviews with the hiring manager.