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Telecommunications Agent

2 months ago

Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Call Centre Agent.

About the Role

This is a 9-month fixed-term contract, working full-time hours with hybrid working options available. As a Call Centre Agent, you will be responsible for delivering outstanding customer service to our Fibre clients.

Key Responsibilities

  • Provide key support to our engineers and supervisors.
  • Manage the Fibre engineer's day efficiently.
  • Answer calls on the Fibre Line.
  • Proactively update customers and engineers when issues are identified.
  • Have good attention to detail when checking forms associated with each job.
  • Take ownership of the tasks allocated to you daily, escalating problems where necessary.
  • Ensure any failed appointments are contacted and retained where applicable (client-dependent).

Requirements

  • Competent on Microsoft packages, in particular Excel. Prior Service Centre Agent experience and a willingness to undertake additional training as required.
  • Good working knowledge of work management systems and Windows (Excel/Word).
  • Good awareness of Health & Safety and Quality Assurance Procedures.
  • Sound Telecommunication Knowledge.
  • Effective Teamwork.
  • Self-motivated, able to motivate others effectively.
  • Professional & technical expertise, enthusiastic, passionate, patient, and a critical thinker.
  • Good logical skills and ability to prioritise tasks depending on the situation.

Why Work with Circet?

We offer a competitive salary and a benefits package that includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes, and access to career developmental opportunities.