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Operational Support Specialist

2 months ago

Whiteley, Hampshire, United Kingdom NATS Full time
About the Role

NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally.

Job Purpose

As an Operational Support Specialist, you will be responsible for the H24/7 tactical delivery and maintenance of operational systems and equipment, providing functionality to Air Traffic Controllers at NATS Air Traffic Centres, Airports and other customers throughout the UK.

Key Responsibilities
  • Ensure the safe and efficient delivery of services used by Air Traffic Controllers throughout the UK, who provide safe Air Traffic Control services to aircraft transiting through UK airspace.
  • Work on a varied array of Air Traffic Management systems, including Data Processing, Wide Area Networks, Computer based Support Systems, Surveillance/Radar systems, Air Ground Air communications / Voice Switches, and Control & Monitoring Systems.
Requirements
  • You are expected to hold, as a minimum, a Higher National Certificate or Diploma in a Technical related discipline.
  • Applicants not holding the expected qualification but who have undertaken structured technical training (e.g. apprenticeship recognised by a professional body) and have extensive engineering experience will be considered.
  • Experience with these systems within an Air Traffic Management environment would be ideal but is not essential as appropriate training will be provided.
  • Applicants must possess effective judgement skills to maintain operational services in a safety critical environment.
Desirable Skills
  • Ability to interpret events (system alarms / customer reports), analyse a given situation, and act appropriately to maintain a safe operational service using procedures, training, and skills.
  • Effective oral and written communication skills with the ability to present information accurately and concisely to customers and suppliers.
  • Capable of working effectively and collaboratively within a team.
  • Flexibility due to the shift working nature of the role.
About NATS

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, you'll also benefit from a wide range of other benefits which includes generous leave entitlement, a market-leading defined contribution pension scheme, a range of voluntary benefits and retail discounts, wellness support and a comprehensive learning and development offering.

We are an equal opportunities employer and welcome applications from individuals who share our passion to advance aviation and keep the skies safe - regardless of age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.