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Food and Beverage Service Associate

2 months ago

Glasgow, United Kingdom Maldron Glasgow Full time
About the Role

We are seeking a highly motivated and customer-focused Food and Beverage Service Associate to join our team at Maldron Hotel Glasgow City.

As a Food and Beverage Service Associate, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our food and beverage outlets.

Key Responsibilities
  • Guest Interaction: Greet and engage with regular guests, using their names and preferences to create a personalized experience.
  • Food and Beverage Knowledge: Develop a thorough understanding of our breakfast buffet offerings, including menu items and promotions, to make informed recommendations to guests.
  • Service Delivery: Ensure efficient service during busy breakfast shifts, including clearing tables and attending to guest needs.
  • Upselling and Revenue Growth: Identify opportunities to upsell and maximize sales revenue, while maintaining a professional and courteous demeanor.
Requirements
  • Previous Experience: Previous experience in a 3/4-star hotel property or a high-volume, fast-paced environment, specifically in breakfast shifts.
  • Communication Skills: Fluency in English and excellent communication skills, with the ability to work effectively with guests and colleagues.
  • Technical Skills: Micros experience is desirable, but not essential.
About Our Culture

Maldron Hotel Glasgow City is part of the Dalata Hotel Group, Ireland's largest hotel group. We pride ourselves on our values of 'Our People, Our Fairness, Our Service, and Our Individuality.' If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.