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Flow System Manager
2 months ago
About the Role
The Flow Room is the central hub of our automated operation at Royal Mail Group. It controls everything that happens from an operational perspective, making timely business-critical decisions, providing updates on how the operation is performing, and managing the peaks and troughs in demand to ensure efficient flow through the hub and, by extension, to the rest of the UK.
The Flow Room team monitors and controls the Automated Parcel Sorting System (APSS) and system software to ensure that all key performance measures for system availability and efficiency are achieved. Working in the heart of the operation, the team of flow room system managers will be responsible for ensuring the smooth flow of parcels through the APSS using the Warehouse Management System (WMS), CCTV, and Yard Management System (YMS) so that operational KPIs and business SLAs are achieved.
Key Responsibilities
- Coordinating engineers to faults and blockages to maximise APSS availability
- Leading Continuous Improvement activities with senior stakeholders to ensure operational efficiency
- Making timely business-critical decisions based on data feeding into the Flow Room to ensure bottlenecks and single points of failure are adequately managed
- Ensuring all mail types are processed on time by instructing and influencing managers within the operation
- Managing Vehicle flow through the YMS to ensure that vehicle movements to dock are managed to maximise efficiency of internal flow, yard utilisation, and trailer utilisation
About You
To be successful in this role, you will possess the following knowledge, skills, and experience:
- Experience of working in a flow or control room environment, or in an automated processing facility
- Customer-focused and aware of the external and internal requirements for quality, efficiency, and accuracy
- Strong data analytic skills
- Experience of designing and maintaining system and flow or control room processes
- Experience working with SCADA & WMS
- Strong Excel & Microsoft Suite skills
- Ability to translate technical information to a non-technical audience
- Good understanding of Continuous Improvement principles
- Ability to influence and challenge in a positive style
- Ability to work under pressure in a fast-paced automated environment
- Adaptable and receptive to new ideas from any source, and willing and able to adjust to changing demands and circumstances
- Skilled and intuitive in identifying solutions to problems, and able to use the expertise, skills, and experience of others as appropriate
- Independent, self-reliant, enthusiastic, and determined, able to demonstrate tenacity and the capacity for sustained effort and hard work over extended periods
