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Retail Operations Manager

2 months ago

Warwick, United Kingdom Warwick Castle Full time
Unlock Your Potential as a Retail Team Leader at Warwick Castle

We're seeking a dynamic and driven individual to join our retail team as a Retail Team Leader. As a key player in driving sales and delivering exceptional customer service, you'll be responsible for ensuring smooth daily operations, maintaining high store standards, and exploring new revenue opportunities.

Key Responsibilities:

  • Lead and motivate a team of retail staff to achieve sales targets and provide excellent customer service
  • Manage stock control, visual merchandising, and food hygiene audits to maintain high store standards
  • Develop and implement strategies to increase sales and revenue
  • Collaborate with other departments to ensure seamless operations and customer satisfaction

Requirements:

  • Experience as a Retail Supervisor or Team Leader (essential)
  • High levels of pro-activity within an operational setting with problem-solving skills
  • Experience within a fast-paced customer-facing environment
  • Ability to motivate and coach a team
  • Passion for retail and attention to detail

What We Offer:

  • A unique and exciting work environment at Warwick Castle
  • A monthly bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants
  • 40% off LEGO online
  • Merlin Magic Pass for free tickets to all our attractions worldwide
  • Ongoing training and development opportunities