Retail Customer Service Representative

2 days ago

Cannock, Staffordshire, United Kingdom Three Full time

About Three UK

We're a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We'll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career.

Job Description

We're looking for someone who is customer-focused, can work as part of a team, and can wow our customers. You'll be the face of our company brand, engaging and building relationships with customers, and providing amazing experiences that make people feel good.

Key Responsibilities

  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability, and customer care
  • Solving queries for customers quickly
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPIs
  • Matching our products and services to our customers' needs and selling them our amazing state-of-the-art products and services

What We Offer

  • £12 per hour
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

Requirements

  • Experience in a customer-facing role
  • Awesome communication skills
  • Willingness to learn

Why Join Us?

We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We're committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status, and we want our teams to reflect this.

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