Customer Experience Associate

4 weeks ago


London, Greater London, United Kingdom Acre Software Full time
About Acre Software

Acre Software is a pioneering fintech company revolutionizing the UK's £1.4 trillion mortgage market with a cutting-edge, end-to-end management system.

The Role

We're seeking a highly motivated and detail-oriented Customer Experience Associate to join our top-performing team. As a key member, you'll play a vital role in ensuring our customers seamlessly utilize our platform as we continue to expand our market share.

Responsibilities:
  • Develop and maintain in-depth knowledge of our users and product offerings.
  • Provide exceptional customer support via phone, email, and screen sharing, addressing brokers' day-to-day queries.
  • Act as a customer advocate, utilizing feedback to drive product improvements in collaboration with our product development team.
  • Perform technical troubleshooting and problem-solving to resolve customer queries.
  • Deliver high-quality webinar trainings to customers on utilizing our platform.
  • Produce clear and concise communications around our product, including release notes, knowledge base articles, and training videos.
About You
  • You're a curious and self-motivated individual with a strong desire to achieve.
  • You possess excellent communication skills and a passion for delivering exceptional customer experiences.
  • You're a resourceful and creative problem solver with a keen eye for detail.
  • You're available to work occasional Saturdays.
What We Offer
  • A chance to make a meaningful impact within a fully funded, early-stage fintech start-up.
  • A competitive salary ranging from £25,000 to £35,000, based on experience.
  • One week of free accommodation for those relocating.
  • Private healthcare, a cash plan, and pension contribution.
  • Cycle to work scheme.
  • A vibrant office in Shoreditch with monthly social events and a hybrid working model.

We're an inclusive and collaborative team passionate about tackling the mortgage market's challenges. If you're eager to join a dynamic and innovative environment, we'd love to hear from you.



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