Retail Assistant Manager

3 weeks ago

North Berwick, East Lothian, United Kingdom Cancer Research UK Full time

About Cancer Research UK

We're a team of professionals with a shared purpose: to beat cancer. Our mission is to save lives and improve the quality of life for people affected by cancer. We're looking for talented individuals who share our vision and are passionate about making a difference.

About the Role

We're seeking a motivated and experienced Assistant Shop Manager to join our trading team. As an ambassador for Cancer Research UK, you'll support the shop manager and your team to maximize income through people, resources, and stock. You'll be surrounded by like-minded individuals who are dedicated to beating cancer.

Key Responsibilities

  • Support the shop manager to guide, inspire, and engage a diverse team of paid staff and volunteers.
  • Support the commercial running of the store, including display and merchandising, stock management, maintaining shop standards, store layout, sales, and income.
  • Lead by example and provide excellent customer and supporter service.
  • Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell-through, and stock processing.
  • Create relationships with your local community and Cancer Research UK colleagues.
  • Support the shop manager in organizing and delivering creative fundraising events for your store to achieve fundraising targets.
  • Maintain compliance with health and safety, safeguarding, security, administration, and HR policies.
  • Deputize for the shop manager in their absence.

What We're Looking For

  • A working knowledge of what makes great customer service.
  • Experience of working in a lively and vibrant environment.
  • Adaptability in changing situations, including being able to work effectively independently.
  • Commercial awareness.
  • The ability to create relationships and communicate well.
  • Flexibility, as our retail teams cover the needs of their stores by working on a rota basis.

What You'll Gain

We offer a generous salary and benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym membership, and more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

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