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Customer Service Coordinator

2 months ago

Chester, Cheshire, United Kingdom Adecco Full time
Customer Service Administrator

A dynamic and forward-thinking organisation is seeking a skilled Customer Service Administrator to support their Customer Service, Accounts, and Sales teams with administration tasks.

Key Responsibilities:
  • Process customer orders and prepare necessary information packs using the SAP system.
  • Create customer invoices with specific requirements.
  • Reconcile financial documentation and ensure authorisation and control.
  • Collaborate with departments to resolve issues and clarify queries.
  • Manage customer terms and payment methods.
  • Handle payments from customers and ensure accuracy.
  • Coordinate installations with partners and update the system accordingly.
  • Manage incoming orders and distribute them to the appropriate recipients.
  • Maintain an organised workspace.
  • Provide support during staff holidays and absences.
Requirements:
  • Good knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
  • Basic IT skills.
  • Familiarity with the SAP system or a willingness to learn.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organisational abilities.
  • Ability to adapt to varying business needs and cover for team members when necessary.
  • Friendly, professional demeanour when interacting with clients, visitors, and colleagues.
What We Offer:

An inclusive work environment, opportunities for personal and professional growth, and an early finish on Fridays.