Brand Liaison Officer

4 weeks ago


Aberystwyth, Cardiganshire, United Kingdom Sustainable Building Services Full time
About the Role

We are seeking a highly skilled Brand Liaison Officer to join our team at Sustainable Building Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our residents, clients, and stakeholders.

Key Responsibilities
  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
  • Carry out individual resident inductions, including introduction to process, scope of works, property and personal belongings condition surveys, and photographs for evidence.
  • Agree access arrangements with the resident and book appointments to enable the work to their home.
  • Carry out customer care duties between clients, SBS, the tenants, and sub-contractors.
  • Collaborate with other project stakeholders as required.
  • Assist the customer care manager in filing reports for company directors.
  • Support colleagues as and when required.
  • To act in the best interests of the company at all times.
Requirements
  • 1 year in a customer-facing role within the building industry.
  • A full driving license, along with the ability to drive where required by the company.
  • Good level of written and oral English.
  • Strong social skills and high levels of emotional intelligence.
About Us

Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied, and private rental homes.



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