Sanctuary Support Worker

3 weeks ago

Aberystwyth, United Kingdom Adferiad Recovery Full time

Adferiad Recovery is looking for a compassionate support worker to join our team in our Aberystwyth office. This position is for a part-time, position that will be approximately 20 hours per week.

The post-holder will form part of a team providing direct, recovery focussed, compassionate and dynamic mental health related support to clients accessing the service, outside of traditional service operating hours.

**Schedule**: The sanctuary service will be operational from 5pm until 2am and 5pm until 10pm, 7 days a week, 365 days a year (Adult currently 4 nights p/w & CYP currently 3 nights p/w).

**Pay**: £22,387.61 FTE

**Located at**:9 Portland Road, Aberystwyth

**About this Service**:
The Ceredigion Adult & CYP Sanctuary services provide practical and therapeutic, holistic person-centred support to people experiencing episodes of crisis and/mental/or emotional distress in a non-clinical setting. The team will provide advice, guidance and early interventions that aim to not only resolve the immediate crisis or at least reduce/minimise the levels of distress that accompany it, but also interventions that support resilience, self-management and self-care - promoting wellbeing.

**Responsibilities**:

- Provide an out of hours, non-clinical-based service offering support between the hours of 17:00 to 02:00 (Adult Sanctuary) and 17:00 to 22:00 (CYP Sanctuary), covering up to 7 days per week, 365 days per year.
- Provide direct support to individuals experiencing episodes of mental distress.
- To develop a caseload of clients and to effectively manage all client contact; face-to-face and telephone appointments and telephone assessments.
- To ensure all client contacts are accurately recorded on the database system and to complete/respond to all triage, professional referrals and outcome measuring forms.
- Facilitate practical interventions including meals, beverages, washing facilities.
- Identify appropriate services and resources based on the individual’s presenting needs and signpost/make referrals as necessary.
- Encourage and support individuals to access appropriate services and resources as required.
- Support the needs of children and young people (12-18 y/o) and adults who are in, at the risk of, or at the point of a social/emotional crisis within the Ceredigion area.
- Develop an individual’s resilience by enabling them to self-manage and find their own solutions to their crisis in a non-judgemental, empathetic and respectful way.
- Provide somewhere to turn to for individuals (and those who have relationships with those) experiencing social/emotional crisis, mental distress, anxiety, panic attacks, depression and/or having suicidal thoughts.
- Provide a safe space for individuals to de-escalate and be supported in a relaxed, welcoming environment either in a 1-1 or more informal group/social setting.
- Facilitate a communal area where individuals can relax, engage in activities, read a book etc. either on their own or in the company of others as appropriate.
- Provide 1-1 targeted support sessions focussing on the individuals presenting cause, helping them to find a way to recover/de-escalate from their immediate crisis.
- Support individuals in developing a short-term recovery plan for the proceeding hours/days/weeks as appropriate.
- Ensuring service user feedback in the form of compliment, comments and complaints are encouraged and recorded.
- Actively contribute to monitoring and evaluation processes to ensure the service is effective, accountable, and able to promptly identify concerns, taking advice and action to swiftly address them.
- To ensure the safety of all service users.
- Complete all training, as and when required (may be required to travel outside of Ceredigion and be prepared to undertake training outside of shift hours).
- Work collaboratively with external agencies (including statutory, non-statutory and third sector) to ensure the best outcome for the individual.
- Effectively liaise with all HB/Schools/third sector agencies within Ceredigion, as appropriate, developing positive relationships with professionals.
- Work flexibly, including actively participating in the rota which includes unsocial hours, weekends and public holidays.
- Must work effectively as part of a team, work supportively with management and other co-workers when on shift.
- Maintain confidentiality of all employee files and records.
- Demonstrate a positive attitude in a work environment that requires it.
- Ability to work independently as well as part of a team.
- Ability to communicate effectively with others.

**What you’ll get in return**:

- 25 days annual leave plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Life assurance
- Pension Contribution scheme
- Continuous service rewards
- Refer a friend scheme
- Employee benefit platform giving access to a wide range of perks, including shopping discounts at 100s of big-brand retailers
- Health and Wellbeing Staff Service

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