Application Support Specialist
4 weeks ago
Unicard is seeking an experienced Application Support Engineer to join our Operations team. As a key member of our support team, you will be responsible for investigating, resolving, and triaging issues, ensuring tickets are processed and resolved in accordance with customer SLAs and high service quality.
Key Responsibilities:- Investigate and resolve technical issues related to Unicard's software applications and hardware systems.
- Manage and maintain Unicard's application systems, including ISAM and AMS management.
- Provide technical support for printer and terminal issues, including troubleshooting, returns, shipping, and orders of new equipment and consumables.
- Escalate issues and risks to Level 2 and Support Manager as necessary.
- Provide out-of-hours on-call support to VIP customers.
- Perform on-site support when required.
- Service-desk experience.
- Technical and application support experience.
- Experience working in an ITIL-based team.
- High competency in MS Office applications.
- Holds a valid driver's license and has access to a vehicle.
- Experience working within software development environments.
- Understanding of technical languages such as XML, CSV, JSON, and SQL.
- Experience with BI tools.
- Able to identify and manage risk.
- Company-funded health cash plan.
- Office in a central location with free parking.
- Additional health cover.
- Auto-enrolment for pension.
- Regular team building and office events.
- Career development opportunities.
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