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Collections Specialist

2 months ago

Nottingham, Nottingham, United Kingdom CCR Recruitment Group Full time

Job Summary:

We are seeking a highly skilled Collections Specialist to join our team at CCR Recruitment Group. As a Collections Specialist, you will play a crucial role in assisting our clients' customers in managing their outstanding utility bills and arrears.

Key Responsibilities:

  • Assist our clients' customers in resolving their outstanding utility bills and arrears through telephony-based interactions.
  • Work closely with our field agents to set up and agree payment plans, and process payments from customers.
  • Operate in a contact centre environment, handling both inbound and outbound calls to provide excellent customer service.
  • Update relevant CRM systems with information from calls, including updates, resolutions, and other relevant data.
  • Liaise directly with our clients to establish the correct resolutions for their customers.
  • Manage calls within the company's agreed quality framework.
  • Drive your own performance to achieve required standards.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced contact centre environment.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.