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Ward Support Assistant

2 months ago

Darlington, Darlington, United Kingdom Castle View Group Full time
Position Overview:
Castle View Group is seeking a dedicated porter to become a vital part of our welcoming team within a reputable healthcare organization.

We are looking for enthusiastic individuals who are eager to acquire new skills and experiences that will aid in their professional development.


Key Responsibilities:
- Greet visitors to the ward.
- Assist families with their initial inquiries.
- Manage incoming calls and relay messages.
- Monitor the entrance via video surveillance and verify identification.

- Support the Ward Administrator with various duties, including patient admissions and discharges, as well as managing visitor flow.

- Perform external errands for staff or families.
- Help organize coffee mornings.
- Maintain tidiness and stock information leaflet displays.
- Organize the parent sitting area.
- Assist families with online services available in the sitting area.
- Coordinate bookings for parent massage sessions.

Required Skills and Qualifications:
- Experience in customer service.
- Background in reception duties.
- Friendly, approachable, and efficient telephone communication skills.
- Proficient in IT, including Microsoft Office (Word, PowerPoint, Excel).
- Dependable and trustworthy.
- Ability to engage with parents in a confident and considerate manner.
- Sensitive and tactful disposition.
- Emotionally mature with an understanding of personal and professional boundaries.

Compensation:
- £11.44 per hour

Work Schedule:
- Shifts are from 7 AM to 3 PM, Monday to Thursday, and 7 AM to 2 PM on Fridays, with potential weekend work. Total hours may vary between 16 to 30 hours per week.

To apply, please submit an updated CV.