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French Speaking Customer Service Representative
2 months ago
Job Summary: We are seeking a skilled French Customer Service Representative to join our team at Language Matters. As a French speaking Customer Care Advisor, you will be responsible for providing exceptional customer service to our clients, handling product enquiries, and resolving any issues that may arise.
Key Responsibilities:
- Assist French and English speaking clients with product enquiries and resolve any issues in a timely manner.
- Update and maintain the order database to ensure accurate and efficient customer service.
- Provide support to clients registering online and having their orders processed through our website.
- Assist clients with any issues regarding returns or orders via email and phone.
- Deal with any complaints in a timely manner and escalate any issues to relevant departments.
- Liaise with the logistics department regarding late deliveries or faulty goods.
- Liaise with the fulfilment team when necessary.
- Convert customer enquiries into sales opportunities and upsell products.
- Handle accounting enquiries with the finance team.
Requirements:
- Excellent English language skills.
- Fluency in French.
- Proven experience in a professional environment in Customer Service or Administration.
- Flexibility and team orientation essential.
- Knowledge of ticketing systems desirable.
- Ideally experience in a similar office-based job.
