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Service Advisor
2 months ago
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.
Key Responsibilities:
- Provide excellent customer service by listening to customers' concerns and working with technicians to resolve issues.
- Consult with technicians to determine the best course of action for repairs and provide customers with accurate estimates and timelines.
- Liaise with customers to schedule service appointments and ensure that their vehicles are serviced in a timely and efficient manner.
- Upsell and finalize invoices on completion of work.
- Adhere to company policies and procedures to ensure a positive customer experience.
Requirements:
- Excellent customer service and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and problem-solving skills.
- IT literacy and working knowledge of Kerridge would be advantageous.
About Us:
Volvo Car UK is a leading manufacturer of premium vehicles, and we are committed to delivering exceptional customer service and quality products. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you.
