Location Manager

6 days ago


Rotherham, Rotherham, United Kingdom Anchor Full time

About the Role

We are seeking a skilled and compassionate Location Manager to join our team at Anchor. As a key member of our housing team, you will be responsible for managing properties and supporting residents to live independent lives.

Key Responsibilities

  • Manage properties and support residents to maintain their homes and live independently
  • Let properties, manage rent accounts, and address anti-social behavior
  • Listen to residents and address issues before they become complaints
  • Investigate and resolve complaints in a fair and timely manner
  • Build and maintain relationships with residents, stakeholders, and partners
  • Manage the location's budget and service charge accounts to ensure residents' homes are well maintained
  • Ensure the location is safe and compliant with health and safety policies and procedures
  • Collaborate with external agencies to provide support to residents with diverse needs
  • Connect with residents to promote social inclusion and community engagement

Requirements

  • Previous experience in housing or care, preferably with vulnerable client groups
  • Excellent relationship management and communication skills
  • Ability to problem-solve and work independently
  • Resilience and adaptability in a fast-paced environment
  • Commitment to Anchor's values and mission

About Anchor

Anchor is England's largest not-for-profit provider of care and housing for older people. We strive to create a better standard of care and customer service, invest in our colleagues, and improve facilities for our residents.

Our Values

We celebrate diversity and inclusion, and we are proud to have colleague networks that promote equality and address concerns. We believe that everyone deserves to live in a home where they love living in later life.


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