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Operations Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Ritz Recruitment Ltd Full time
Job Description

Job Title: Operations Coordinator - Shipping Specialist

Company: Ritz Recruitment Ltd

Job Type: Full-time

Location: Birmingham

Job Category: Shipping and Logistics

Job Summary

We are seeking an experienced Operations Coordinator - Shipping Specialist to join our team at Ritz Recruitment Ltd. The successful candidate will be responsible for supporting the Shipping & Operations Manager in operational functions, ensuring timely and accurate responses to customer requests, and liaising with internal and external stakeholders for smooth coordination of all transactions.

Key Responsibilities
  • Ensure timely and accurate response to customer's request, and liaise with internal and external stakeholders for smooth coordination for all transactions
  • Create, control, and manage shipments as planned, including support negotiation process and execution of best freight option
  • Track and manage additional shipping costs (such as wasted journeys / demurrage), work with the trading team and finance to recover external liabilities
  • Ensure timely and accurate response to stakeholder's request, and liaise with internal and external stakeholders for smooth coordination for all transactions
  • Ensure timely resolution of issues arising from suppliers, customers, financial institutions, operation and commercial
  • Build and manage relationships with internal and external stakeholders such as customers, suppliers, shipping lines, freight forwarders and the internal administration team
  • Coordination of administrative functions including (but not limited to):
    • Creation of shipments / orders / purchase orders as required
    • Shipment bookings / confirmation
    • Weighbridge information data entry
    • Upload and review loading documentation and photographs to ensure compliance with terms and condition of purchase
    • Process vendor invoice payments
    • VGM processing
    • Prepare shipping / bank documentation
    • Material inspection procedure (e.g. lodge inspection request, request / approve draft certificates and upload original certificates) as required
    • Ensure compliance with customer requirements (e.g. special requests, inspections, packing specification)
    • Apply for necessary export permit as regulated by government authority
  • Compliance
  • Process Improvements
Requirements
  • Minimum 3 years of relevant experience in a similar role in the shipping industry; particularly in freight forwarding
  • Competent in spoken and written English language
Desirable
  • Experience in Wastepaper and Plastic Recycling industry
  • Competent in the use of MS Office Suite
  • Competent in the use of SAP
Skills Required
  • Highly motivated and quality of results orientated
  • Ability to work within timeframe constraints depending on relevant business cycle
  • Able to work in a team and autonomous environment
  • Highly organised with excellent time management skill
  • Develop a personal culture of process improvements
  • High level of commercial acumen
  • Ability to solve issues in a timely manner across the Supply Chain
  • High level of analytical and critical planning ability
  • A strong communicator who develops excellent interpersonal relationship with stakeholders
  • A quick learner who can manage multiple tasks within a continuous improvement environment