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Boutique Manager

2 months ago

Brent Cross, United Kingdom Jo Malone London Full time
Lead the Jo Malone London Boutique Team

At Jo Malone London, we're seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our retail team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities:

  • Develop and execute a business plan to drive sales growth and customer engagement
  • Lead, coach, and develop a high-performing team of Sales Advisors
  • Implement effective customer relationship management strategies to drive loyalty and retention
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to drive business results and achieve company goals

Requirements:

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Jo Malone London:

We're a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. Our products are designed to be enjoyed alone or artfully layered with Fragrance CombiningTM. We're committed to being the most inclusive and diverse beauty company in the world, and we're looking for talented individuals who share our vision.