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IT Support Specialist
2 months ago
Job Summary:
Church International Limited is seeking a highly motivated and experienced 2nd Line Service Desk Engineer to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex issues for our clients.
Key Responsibilities:
- Handle Service Desk incident tickets, including acting as an escalation point for complex issues.
- Follow both customer and internal processes for request tickets to ensure consistency and quality.
- Visit customer sites to deliver IT Surgery days and complete troubleshooting tasks.
Requirements:
- Minimum of 2 years in an IT support role.
- At least 2 years of experience in Network Management & Support.
- Strong troubleshooting skills for Windows desktop systems.
Preferred Qualifications:
- Cisco CCNA or CCNP certification.
- Microsoft 365, Azure, or security certifications.
- Experience with Microsoft 365, InTune & Azure administration.
- Proficiency in Microsoft Teams administration.
- Expertise in Windows Desktop Operating Systems.
- Experience with Apple OS and Apple Mac support.
- Familiarity with the Microsoft Office Suite.
- Proficient in laptop/desktop and thin client support.
- Experience with Microsoft Server 2008–2016.
- Cisco, Fortinet, and Ubiquiti Networking experience.
Personal Qualities:
- Career-Oriented: You should demonstrate a level of ambition that aligns with our client's goals, showing a proactive approach to career development and a commitment to moving through the ranks.
What We Offer:
- Competitive Salary and Benefits.
- Collaborative Work Environment.
- Hybrid Working.
- Company Funded Exams and Training.
- Employee Pension.
- Exposure to Exciting New Technology.
- Personal Development Plans.