Front of House Manager

4 weeks ago


Mansfield, Nottinghamshire, United Kingdom Loungers Full time
Lead the Way in Our Lounges

We're on the hunt for a talented Front of House Supervisor to join our team at Loungers. As a key member of our management team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our busy lounges.

What You'll Do
  • Support the management team to maintain high standards of customer service and quality
  • Lead from the front, setting the pace for your team to deliver excellent results
  • Focus on the detail, ensuring every customer leaves happy and every shift runs smoothly
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Collaborate with the team to achieve targets and exceed customer expectations
The Perks
  • Tips shared equally across the team, based on hours worked
  • Paid breaks and staff food on every shift
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives, including all-expenses-paid trips
  • Christmas and Boxing Day off, plus a fantastic staff party
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme and long service awards
  • Great opportunities for personal development and career progression
What We're Looking For
  • Experience as a Supervisor, Team Leader, or front of house team member with a background in restaurants, bars, cafes, or coffee shops
  • Proven track record of delivering excellent customer service and driving sales growth
  • Strong communication and leadership skills, with the ability to build rapport and trust
  • Self-motivated and able to work at pace with limited supervision
  • Knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you're passionate about hospitality and want to join a dynamic team, we'd love to hear from you



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