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Business Operations Manager

2 months ago

Barrow, Cumbria, United Kingdom Frasers Group Full time

About the Role:

This is a full-time position responsible for the day-to-day running of the business. As a key member of the Frasers Group team, you will lead the team in all sales and operational processes, with a keen eye for detail and ability to drive results. This role is accountable to various KPIs and is responsible for the recruitment, nurturing & development of an elevated team capable of achieving them consistently.

The Benefits:

Elevation is a part of our core, matching with great company benefits to mention a few:

  • 20% discount across all Frasers Group facias
  • Frasers bonus scheme
  • Free Gym membership
  • Monthly Frasers Group Champion - winners get double their salary for the month
  • Reward and recognition with our Everlast Gyms monthly champions
  • Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
  • Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Responsibilities:

As a key member of the team, you will be responsible for:

  • Representing Everlast Gyms as an ambassador for fitness
  • Demonstrating our elevated ways of working always
  • Driving all revenue lines from membership sales to product & secondary, to drive profitability
  • Effective management of controllable costs like stock orders & cleaning supplies to eliminate wastage and overspend
  • Leading by example on reception and the gym floor in this member-facing role designed to enhance every visit
  • Ensuring central processes like STRIVE & MOVE are followed & delivered to the highest level consistently
  • Driving collective buy-in to national focuses & incentives like #WORKOUTWEDNESDAY & #WeCommunicate
  • Leading the recruiting, monitoring, training and onboarding of new team members within your gym
  • Ensuring that all daily, weekly & monthly operational processes are completed consistently and to a high standard using our in-house systems
  • Providing honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis
  • Reporting facilities & maintenance related issues in accordance with best practice guidelines
  • Managing club rotas based on budgets, ensuring fully trained team members are always onsite
  • Being resilient and agile to react to challenging situations and find solutions
  • Able to effectively manage all policies and procedures including Health & Safety, inclusive of pool plant operations
  • Ensuring consistently high standards of cleanliness and presentation at all times whether on-shift or not two members of staff are working at the same time.

Requirements:

To be successful in this role, you will need:

  • Possession of a Level 2 qualification in fitness (desirable)
  • 1+ year previous management role experience within the fitness industry
  • Strong leadership qualities
  • Adaptability in communication and management style depending on the team member and their drivers
  • A positive, solutions-driven mindset in the face of adversity
  • A member champion mentality with exceptional interpersonal skills
  • Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
  • Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required