Senior Claims Operations Lead

3 weeks ago

Croydon, Greater London, United Kingdom AIG Full time
Senior Claims Operations Lead

AIG is seeking a highly skilled Senior Claims Operations Lead to join our team in the UK. As a key member of our Global Business Operations team, you will play a critical role in driving high-quality innovation and cost efficiency in our processes, systems, and operations.

Key Responsibilities:

  • Develop and implement claims strategic initiatives to drive business growth and improve operational efficiency.
  • Lead process improvement initiatives to deliver service excellence and enhance customer satisfaction.
  • Manage first-line claims requirements, including SOX, FCA, PRA, internal/external regulatory, and control environment.
  • Collaborate with the International Claims Programme/Project Manager to deliver IT projects and prioritize IT Audit & Regulatory changes for the UK.
  • Develop and maintain project documentation, including reporting, plans, risk register, etc.
  • Report to managers and stakeholders as appropriate.
  • Identify improvement opportunities and drive positive change in the UK while aligning to broader International and Global priorities.
  • Execute Global and International strategic initiatives to ensure UK Claims embed change and cater to local requirements while recognizing consistency and alignment.
  • Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and across International Claims.
  • Drive a strong risk management culture in UK Claims with a focus on continuous improvement.
  • Maintain strong first-line controls for key risks identified in UK claims, working collaboratively with Enterprise Risk Management (ERM), Operational Risk Management (ORM), Internal Audit Group (IAG), and Compliance to continuously improve.
  • Coordinate and own (where appropriate) risk event mitigation plans and resolution of internal audit action plans across the UK.
  • In collaboration with Global Claims Governance & Compliance, maintain UK Claims policies, standards, and controls, supporting/delivering training where necessary.
  • Effectively prepare and accommodate changes in the regulatory environment that impact AIG's compliance obligations.
  • Partner with the claims teams across the UK to provide continuous feedback, sharing information/learnings to manage and improve regulatory performance.

Requirements:

  • A background in working in an operational environment and process improvement.
  • Proven experience in project delivery and the ability to communicate and influence at varying levels.
  • A proven track record in governance within the Insurance industry, preferably within claims.
  • A Compliance, Governance, and/or audit, regulatory background with a good awareness of the Business and Regulatory environment.
  • A proven track record as an effective change agent will be advantageous.

AIG is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a culture of belonging and inclusion, where everyone feels valued and respected. If you are passionate about making a difference in the insurance industry and have the skills and experience we are looking for, please submit your application.

About AIG:

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions. We are one of the world's most far-reaching property casualty networks, with a presence in over 70 countries and jurisdictions. At AIG, we are reimagining the way we help customers to manage risk, and we are looking for talented individuals like you to join our team.

Benefits:

AIG offers a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

Join AIG:

At AIG, we invest in our people through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. We are committed to creating a culture of belonging and inclusion, where everyone feels valued and respected.

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