Pharmacy IT Systems Coordinator

4 weeks ago

Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Position Overview

We are pleased to present an opportunity for career advancement by becoming a part of our collaborative, innovative, and progressive pharmacy team at South Warwickshire University NHS Foundation Trust.

Our commitment lies in delivering a high-quality, safe, and effective pharmacy service that significantly impacts our patients. We seek dedicated individuals to join our well-coordinated digital team to help us achieve this goal.

In this role, you will provide essential support to the pharmacy service by offering digital assistance to the broader pharmacy team, facilitating all facets of clinical and technical hospital pharmacy services.

This position is open to qualified Pharmacy Technicians registered with the GPhC or non-pharmacy professionals possessing an equivalent IT qualification at degree level or higher. While prior experience in similar roles is preferred, exceptional candidates with less experience may be considered for our structured training and education pathway. Experience in hospital pharmacy is not mandatory, as comprehensive training and development will be provided.

This role primarily operates between various hospital sites, which are well-connected to surrounding areas.

Key Responsibilities

Role Purpose:

The individual in this position will be accountable for assisting in the daily operational management of various pharmacy IT systems.

The responsibilities include ensuring the seamless operation of all pharmacy IT functions, encompassing dispensary, inventory management, procurement, aseptic services, and ward-based teams.

The role requires the maintenance of diverse pharmacy IT hardware, including computers, printers, and various automated dispensing systems across the Trust.

The individual will support the implementation, application, training, and maintenance of any new pharmacy systems.

Additionally, the role involves preparing and distributing a range of routine and ad-hoc reports generated from the computer systems.

A comprehensive understanding of all departments and processes within Pharmacy is essential to maintain pharmacy systems and provide training to staff.

There may be occasions where the individual is expected to provide pharmacy IT support to external organizations as deemed appropriate.

The individual may also be required to act in the capacity of principal technician and/or lead pharmacist when necessary, representing pharmacy IT interests to external groups.

About Us

Join a Trust recognized for excellence. South Warwickshire University NHS Foundation Trust has received outstanding ratings following our latest inspections, and we are expanding our team to enhance our services further.

We deliver services across a wide region, including hospitals and community services, and are a forward-thinking organization with a strong focus on quality improvement and integration.

Our core values emphasize our commitment to providing safe, effective, and compassionate care. Throughout the recruitment process, candidates will be encouraged to reflect on how they embody these values in their work.

Key Working Relationships

All users of pharmacy IT systems, senior management staff, primary care trusts, external organizations, and IT project teams.

Responsibilities Include:

  • Providing daily IT support to the Pharmacy department.
  • Assisting in identifying and resolving user issues with specialized pharmacy IT software.
  • Maintaining specialized pharmacy software to ensure uninterrupted service.
  • Maintaining pharmacy hardware, including robotic dispensing and storage solutions.
  • Analyzing information to diagnose complex faults in pharmacy IT systems.
  • Commissioning work from the Trust ICT Department for unresolved issues.
  • Providing cross-site pharmacy IT support as needed.
  • Preparing and validating routine data reports for various stakeholders.
  • Responding to complex queries on an ad-hoc basis.
  • Ensuring accurate and compliant dissemination of sensitive data.
  • Supporting the operation and technical competency of pharmacy systems.
  • Delivering training to staff on the appropriate use of specialized software.
  • Mentoring junior colleagues.
  • Contributing to the planning of IT requirements for future pharmacy services.
  • Maintaining awareness of current IT developments in pharmacy services.
  • Assisting in the installation of approved software upgrades.
  • Participating in periodic stocktakes to validate stock management functions.

Qualifications and Experience

Essential:

  • Further qualification or experience at degree level or equivalent.
  • Broad experience in delivering pharmaceutical care in a hospital setting.
  • Proficient IT user with experience in multidisciplinary working.
  • Strong relationship-building skills with internal and external customers.
  • Experience in using IT databases and Excel.
  • Problem-solving skills and staff training experience.

Desirable:

  • Experience in writing and validating reports.

Personal Qualities

Essential:

  • Team player with the ability to work independently.
  • Patient, enthusiastic, and self-motivated.
  • Professional credibility and confidence.
  • Approachable and able to demonstrate clear thinking.
  • Innovative and open to feedback.

Other Requirements

Essential:

  • Able to participate in weekend and bank holiday rotas as needed.
  • Able to travel to various sites for meetings.

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