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Department Manager

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to lead our Accessories Department at Selfridges. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Key Responsibilities
  • Department Strategy and Operations: Develop and implement effective strategies to drive sales growth, improve customer satisfaction, and maintain a high level of operational excellence.
  • Team Management: Lead and motivate a high-performing team to achieve sales targets, provide excellent customer service, and maintain a positive work environment.
  • Customer Service: Ensure that customers receive exceptional service, respond to customer complaints, and resolve issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels, monitor stock levels, and implement effective stock management procedures to minimize stock loss and maximize sales.
  • Visual Merchandising: Work closely with the Visual Merchandising team to create visually appealing displays, maintain a high level of store presentation, and ensure that the department is always looking its best.
  • Performance Monitoring: Monitor sales performance, customer satisfaction, and operational metrics to identify areas for improvement and implement effective solutions.
Requirements
  • Commercial Acumen: Have a strong understanding of commercial principles, including sales growth, profit margins, and inventory management.
  • Leadership Skills: Possess excellent leadership skills, including the ability to motivate and inspire a team, provide coaching and feedback, and make tough decisions when necessary.
  • Customer Focus: Have a strong customer focus, including the ability to understand customer needs, provide excellent customer service, and respond to customer complaints.
  • Operational Excellence: Possess a strong understanding of operational principles, including inventory management, visual merchandising, and performance monitoring.
  • Communication Skills: Have excellent communication skills, including the ability to communicate effectively with customers, colleagues, and stakeholders.
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced Department Manager looking for a new challenge, please apply today.