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Restaurant Supervisor

2 months ago

Marylebone, Greater London, United Kingdom St Pancras Renaissance Hotel London Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at St Pancras Renaissance Hotel London. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional service to our guests and ensuring that our high standards of quality and excellence are consistently met.

Key Responsibilities
  • Lead by example and demonstrate a positive attitude, grooming standard, body language, and tone that is supportive and on-brand at all times.
  • Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within our hotel's Food and Beverage operations.
  • Supervise and multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service, and banqueting rooms setups on any given day and in any outlet as required.
  • Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Perform other reasonable job duties as requested by Supervisors.
Requirements
  • Fluency with correct food handling and service procedures relating to food hygiene, health, safety, and allergy awareness.
  • Ability to wear appropriate PPE (as provided by the hotel) at all times and as directed when on property.
  • Respect for all social distancing measures as mandated by government and the company, not only with guests but also between associates.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and management.
  • Ability to work a variety of shifts, including morning, afternoon, evening, and overnight shifts as per the weekly rota.
What We Offer
  • Free access to the gym and spa.
  • Free meals at work.
  • Free uniform and dry-cleaning service.
  • Free enrolment of BenefitHub - Access to unlimited deals of retailers and more.
  • Discount of 50% in any of the St Pancras outlets.
  • Marriott Discount Card enabling benefits from hotel room, gift shops, and F&B across 130 countries.
  • Travel Loan.
  • 20 days holiday increasing with service.
  • Annual Performance Review pay.
  • Cycle to work scheme.
  • Pension and Life Assurance.
  • Employee Assistant Program.
  • Comprehensive Training and Development program.
  • Awards and recognition celebrations.