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Service Coordinator

4 weeks ago

Greater Manchester, United Kingdom Complete Security Recruitment Full time
Job Overview

Complete Security Recruitment is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our security services, including scheduling and compliance of all service works across a large customer base within your region.

Main Responsibilities:

  • Plan and organize routine, preventative maintenance visits to meet schedules and SLAs and to maximize productivity of engineers and reduce lost time and re-work.
  • Respond to calls from engineers within 30 minutes.
  • Parts to be ordered for next day deliveries to be checked before engineers are sent further actions to be completed first thing the following day.
  • Communicate all delays or failures to the Service Desk Manager to inform customer input notes into management system including actions taken.
  • Provide effective communication to internal customers to ensure all parties have the information they need in a clear format and timely manner.
  • Ensure customer queries are dealt with in a timely manner and compliant to customer SLAs.
  • Assist the Service desk in case of sickness, leave or resource problems.
  • Report security events or potential events or other security risks to the organization and protect assets from unauthorized access, disclosure, modification, destruction or interference.
  • Adhere to company policy in relation to Health & Safety and Equal Opportunities and comply with all policies and procedures as laid out in the current company handbook, with particular emphasis on the protection of sensitive customer information.

Requirements:

  • Good level of general education.
  • Proven record of working accurately to meet SLAs successfully.
  • Good level of computer literacy – using Word, Excel, PowerPoint, Outlook etc.
  • Knowledgeable on the Loss Prevention marketplace, strong interpersonal and communication skills, goal/results orientated, exceptional customer-centric relationship-oriented approach, self-motivated, approachable and confident, ability to prioritize, consultative approach, attention to detail and supportive.
  • Be an ambassador for the company always, displaying quality and excellence in all dealings with external and internal customers and suppliers.
  • Customer focused.
  • Excellent telephone manner.
  • Ability to work within a continually changing environment.