Customer Support Technician
3 weeks ago
Location:
Remote/Hybrid
Compensation:
Competitive Salary + Benefits
Position Overview:
The Customer Support Technician will be an integral part of our support team, delivering first-rate assistance to our clients while consistently demonstrating outstanding customer service through various communication channels.
Key Duties:- Addressing support inquiries through our ticketing system and phone communications as necessary
- Aiding clients in the integration of their platforms with our payment solutions
- Overseeing client accounts and ensuring satisfaction
- Candidate Profile:
- Minimum of 1 year in a comparable customer service-focused support position
- Familiarity with ITIL frameworks
- Proficient typing and IT skills, including Microsoft Office Suite (Excel, Word, PowerPoint), Salesforce, Document Management Systems, and data management
- Strong analytical and problem-solving abilities
- ITIL Foundation certification preferred
- Flexible working arrangements
- Commitment to health and wellness, including regular wellness initiatives, fitness programs, and nutrition workshops
- Family-friendly enhanced benefits and policies
- Pension plan, healthcare coverage, and life insurance
- Opportunities for social engagement and team-building activities
We are committed to fostering an inclusive workplace that values diversity and equal opportunity for all individuals, regardless of their background or personal characteristics.
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