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Client Services Liaison

2 months ago


Chelmsford, Essex, United Kingdom I4 Full time

Job Opportunity: Client Services Advisor

About the Role:

We are seeking a highly skilled and motivated Client Services Advisor to join our team at I4. As a Client Services Advisor, you will play a key role in building strong relationships with our clients, providing guidance and support in compiling and submitting their Awards entries.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Offer guidance and support to clients in compiling and submitting their Awards entries, ensuring they meet the required standards.
  • Introduce clients to additional products and services, upselling where appropriate to increase revenue and enhance client experience.
  • Chase clients for their entries and payments, ensuring timely submission and payment.
  • Support the Customer Services department in general, contributing to the team's goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects.
  • Prior experience in customer services and sales, with a proven track record of success.
  • Good spoken and written English skills, with the ability to communicate effectively with clients.
  • Some flexibility is required with working hours to accommodate different time zones.
  • Additional language skills are beneficial but not essential.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.