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Client Services Liaison
2 months ago
Job Opportunity: Client Services Advisor
About the Role:
We are seeking a highly skilled and motivated Client Services Advisor to join our team at I4. As a Client Services Advisor, you will play a key role in building strong relationships with our clients, providing guidance and support in compiling and submitting their Awards entries.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
- Offer guidance and support to clients in compiling and submitting their Awards entries, ensuring they meet the required standards.
- Introduce clients to additional products and services, upselling where appropriate to increase revenue and enhance client experience.
- Chase clients for their entries and payments, ensuring timely submission and payment.
- Support the Customer Services department in general, contributing to the team's goals and objectives.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong organizational and planning skills, with the ability to prioritize tasks and manage multiple projects.
- Prior experience in customer services and sales, with a proven track record of success.
- Good spoken and written English skills, with the ability to communicate effectively with clients.
- Some flexibility is required with working hours to accommodate different time zones.
- Additional language skills are beneficial but not essential.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a leading company in the industry.