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Accommodation Manager

2 months ago

Minehead, Somerset, United Kingdom Butlin's Full time
About the Role

We are seeking a highly skilled and experienced Accommodation Village Manager to join our team at Butlin's Minehead resort.

As a key member of our resort operations team, you will be responsible for leading a team of housekeepers to deliver exceptional guest experiences through our accommodation and housekeeping services.

You will work closely with our Accommodation Managers to ensure that our accommodation standards are consistently high, and that our guests receive a warm and welcoming experience.

Key responsibilities will include:

  • Leading a team of housekeepers to deliver clean and fault-free accommodation
  • Providing support, development, and leadership to the team
  • Maintaining and improving housekeeping standards on the resort
  • Identifying solutions to continuously improve areas that fall below standard
  • Managing designated shifts in a professional and effective manner
  • Controlling deployment of direct labour and contract companies
  • Reporting maintenance jobs and evaluating maintenance work
  • Reviewing guest verbatim and implementing ideas for improvement
  • Administration duties such as rotas, stock ordering, and budgetary control
  • Duty Accommodation Manager cover for the Department on designated shifts

We are looking for someone with excellent leadership skills, experience in the cleaning and/or housekeeping industry, and strong communication skills. If you have a passion for delivering exceptional guest experiences and leading a team to achieve high standards, we would love to hear from you.

About You

We are looking for someone who is:

  • Guest-focused
  • A strong leader with experience in managing large teams
  • Experienced in the cleaning and/or housekeeping industry
  • Excellent communicator with a methodical approach
  • Strong motivator with a passion for delivering exceptional guest experiences

We offer a range of benefits, including resort discounts, free use of resort facilities, and subsidised OFSTED nursery facilities. If you are looking for a challenging and rewarding role in a dynamic and fast-paced environment, we would love to hear from you.