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Hospitality Team Member

2 months ago

London, Greater London, United Kingdom YHA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Customer Service: Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Front Desk Operations: Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Housekeeping and Cleaning: Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Food and Beverage Service: Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride.
What We Offer

As a Hospitality Team Member, you will be part of a dynamic and inclusive team that values diversity and promotes a culture of respect and empathy. We offer a range of benefits, including:

  • A competitive hourly rate of £12.64 per hour.
  • Access to YHA's staff discount and cash back portal.
  • Free YHA Membership each year.
  • 10 nights free hostel stays per year for you and up to 3 friends or family.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a positive attitude, and a willingness to learn and adapt to our systems and processes.

We are an equal opportunities employer and welcome applications from all backgrounds.