CCTV Operator

2 weeks ago


Oxford, Oxfordshire, United Kingdom Mitie Full time
CCTV Controller

CCTV Controller Westgate Shopping Centre Oxford

Shift Pattern: 2 day shifts, 2 night shifts, 4 off

  • Collaborate with various departments to ensure the smooth operation of the Security Control room.
  • Keep the Security Manager informed of incidents and ensure that agreed levels of service and contractual requirements are met.
  • Deliver Security-related incidents in a cohesive manner, acting as the central point of contact for operational responses.
  • Work closely with Security, Housekeeping & Guest Experience departments to address various stakeholder needs.
  • Maintain the integrity of the Control Room function by utilizing available technology to ensure building security and report suspicious activity.
  • Escalate incidents to Emergency Services and record all incidents in the MERLIN platform.
  • Prevent unauthorized access/egress through Service Yards.
  • Conduct regular patrols of the premises using CCTV equipment.
  • Work proactively, motivating team spirit and maintaining good morale to ensure optimal performance.
  • Ensure compliance with site policies and procedures in line with Assignment Instructions.
  • Gather, deliver, and utilize open-source and restricted intelligence from police teams and other sources.
  • Create and maintain intelligence updates for the security team.
  • Maintain the integrity of security systems.
  • Comply with data protection guidelines regarding disclosure of personal and confidential information held on security databases.
  • Answer incoming telephone calls in a timely and professional manner.
  • Ensure the work area is kept clean and tidy at all times.
  • Refer any queries to the supervisor on shift.
  • Demonstrate attention to detail and a proactive, professional approach to security.
  • SIA Licensed CCTV or willing to complete relevant training - essential.
  • Knowledge of health and safety legislation and policy.

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