Loan Case Manager

5 days ago


Macclesfield, Cheshire East, United Kingdom Reed Full time

Job Title: Loan Case Manager

Company: Reed

Job Type: Permanent

Industry: Financial Services

Location: Macclesfield

Job Description:

Job Summary:

We are seeking an experienced and driven individual to join our team as a Loan Case Manager. As a key member of our team, you will be responsible for processing client loan applications from enquiry through to completion, ensuring first-class customer service and compliance.

Key Responsibilities:

  • Efficiently manage daily post for each client case, including logging information onto the system, ensuring adherence to lender criteria and legal requirements, and progressing the case swiftly
  • Accurately package client cases and send them to the lender with all required information to facilitate the earliest possible loan payout
  • Proactively chase clients, building societies, and surveyors for document receipt to provide prompt service
  • Act as the first point of contact for the client, providing exceptional customer service and support
  • Interpret credit profiles and land registry information

Requirements:

  • Experience in a similar customer service, administration, or sales role - working under pressure to meet targets
  • Experience working in a regulated environment would be a bonus – but not essential
  • Organisational skills with the ability to prioritise tasks
  • Good telephone manner and customer service skills

What We Offer:

We offer a competitive salary and a range of benefits, including opportunities for career development and growth.

How to Apply:

If you are a motivated and experienced individual looking for a new challenge, please submit your application.



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