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Hemel Hempstead, Hertfordshire, United Kingdom Haven Holidays Full timeAbout the RoleWe are seeking a highly skilled Customer Lifecycle Marketing Automation Manager to join our team at Haven Holidays. As a key member of our marketing team, you will be responsible for driving automation and personalization across our customer lifecycle marketing proposition.Key ResponsibilitiesDevelop and build our new Bloomreach environmentLead...
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Hemel Hempstead, Hertfordshire, United Kingdom Haven Holidays Full timeAbout the RoleWe are seeking a highly skilled Customer Lifecycle Marketing Automation Manager to join our team at Haven Holidays. As a key member of our marketing team, you will be responsible for driving automation and personalization across our customer lifecycle marketing proposition.Key ResponsibilitiesDevelop and build our new Bloomreach environmentLead...
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Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time{"title": "Customer Lifecycle Marketing Automation Manager", "description": "Transform Customer Experience with AutomationHaven is seeking a technical specialist to drive automation, incremental revenue, and an enhanced customer experience as part of our Customer Lifecycle Marketing (CLM) transformation.This role demands technical expertise, project...
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Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time{"title": "Customer Lifecycle Marketing Automation Manager", "description": "Transform Customer Experience with AutomationHaven is seeking a technical specialist to drive automation, incremental revenue, and an enhanced customer experience as part of our Customer Lifecycle Marketing (CLM) transformation.This role demands technical expertise, project...
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Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time{"title": "Customer Lifecycle Marketing Automation Manager", "description": "Transform Customer Experiences with AutomationHaven is seeking a technical specialist to drive automation, incremental revenue, and enhanced customer experiences through our Customer Lifecycle Marketing proposition.This role demands technical expertise, project management...
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Customer Journey Automation Specialist
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Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time{"title": "Customer Lifecycle Marketing Automation Manager", "description": "Transform Customer Experiences with AutomationHaven is seeking a technical specialist to drive automation, incremental revenue, and enhanced customer experiences through our Customer Lifecycle Marketing proposition.This role demands technical expertise, project management...
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Process Automation Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full timeJob SummaryMRK Associates is seeking a highly skilled Process Automation Specialist to drive innovation and efficiency across the company's current processes. As a key member of the team, you will be responsible for leveraging data, AI, and automation technologies to improve efficiency and productivity across the business.Key ResponsibilitiesReview current...
Marketing Automation Specialist
1 month ago
We are seeking a highly skilled Marketing Automation Manager to join our team at Haven. As a key member of our Customer Lifecycle Marketing (CLM) team, you will be responsible for driving automation and personalization initiatives to enhance customer experience and drive incremental revenue.
Key Responsibilities- Develop and build our new Bloomreach environment
- Lead the build and development of visually appealing and responsive marketing emails, SMS, and App Push campaigns, including implementing dynamic elements
- Act as the technical lead on CRM automation across workflows, processes, campaigns, and cart abandonment
- Owning the testing and optimization process, including QA
- Leading on email campaign performance and analytics/tracking
- Proven experience in the technical elements of CRM – building and deploying emails
- Experience of implementing advanced email automation workflows based on customer behavior and preferences
- Deep understanding of email service provider platform management and operations
- Experience of building emails using HTML, CSS, PHP, and AMP Script
- Demonstrated experience of building personalized communications within an ESP
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family, and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
We are part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
