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German Language Customer Care Manager
2 months ago
Company Overview
Lifeplus is a leading provider of holistic wellbeing solutions, dedicated to helping millions of people unlock their wellness potential. With a rich history spanning over 30 years, we have established a strong reputation for delivering high-quality nutritional supplements and exceptional customer service.
Job Purpose
We are seeking a highly motivated and experienced Customer Service Team Leader to join our team in St Neots. As a key member of our Customer Care department, you will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates. Your primary objective will be to motivate and support your team to deliver outstanding service, resolve complex customer queries, and process orders and changes efficiently.
Key Responsibilities
- Motivate and Support the Team
Lead a team of customer care administrators to develop positive relationships with customers, providing exceptional service and resolving queries in a timely and professional manner.
Lead a Team of Customer Care AdministratorsSupervise and mentor a team of customer care administrators to ensure they have the necessary skills and knowledge to provide excellent customer service.
Coach and Develop a High-Performing TeamDevelop and implement coaching and development plans to enhance the skills and performance of your team members.
Resolve Complex Customer QueriesResolve complex customer queries and complete follow-up actions to ensure customer satisfaction.
Use Bespoke IT SystemsUtilize Lifeplus's bespoke IT systems to resolve and process customer orders and queries efficiently.
Conduct Quality ReviewsConduct regular quality reviews to identify areas for improvement and develop coaching plans to enhance team performance.
Collaborate with ColleaguesWork collaboratively with colleagues across the organization to ensure seamless communication and delivery of exceptional customer service.
Candidate Profile
We are looking for a highly motivated and experienced individual with a passion for delivering exceptional customer service. The ideal candidate will possess:
- Previous Team Leadership Experience
A proven track record of leading a team and delivering exceptional results.
Fluent German and English Language SkillsExcellent communication and language skills, with the ability to communicate effectively with customers and colleagues.
Coaching and Development SkillsStrong coaching and development skills, with the ability to motivate and support team members to achieve their full potential.
Problem-Solving SkillsExcellent problem-solving skills, with the ability to resolve complex customer queries and complete follow-up actions efficiently.
Flexibility and AdaptabilityAble to work flexibly and adapt to changing priorities and deadlines.
What We Offer
We offer a competitive salary and benefits package, including:
- Contributory Pension Scheme
A contributory pension scheme, providing a secure retirement plan.
Opportunity to Buy and Sell HolidayThe opportunity to buy and sell holiday, providing flexibility and work-life balance.
Gym Membership DiscountsGym membership discounts, promoting a healthy and active lifestyle.
Contributory Hospital and Health Cash PlanA contributory hospital and health cash plan, providing financial support for medical expenses.
Cycle2Work SchemeThe Cycle2Work scheme, providing a tax-free bike and accessories.
Eye Care VouchersEye care vouchers, promoting eye health and well-being.
Free Monthly Lifeplus ProductsFree monthly Lifeplus nutritional and personal care products, promoting a healthy lifestyle.
Life AssuranceLife assurance, providing financial security for loved ones.
Discounts at Leading BrandsDiscounts at leading brands and retailers, promoting a healthy and active lifestyle.
Working Arrangements
We offer a flexible working arrangement, with a 5-week rotational shift pattern. This includes:
- 3 out of 5 weeks
Monday to Friday, 09:00-17:15, with Saturday and Sunday off.
2 out of 5 weeksMonday to Thursday, Friday, and Saturday, with Sunday off.
Location
This role is based in our St Neots office, with a hybrid working arrangement, requiring one day per week in the office.
Security Clearance
The successful applicant will be required to undergo a criminal record check.
Special Requirements
Please advise us in advance if you have any special requirements if you are invited to attend an interview.
