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Front Office Coordinator

3 months ago

Leeds, Leeds, United Kingdom Compass Group UK & Ireland Full time
Are you someone who thrives on creativity and is motivated by exceeding expectations? If so, this position may be the perfect fit for you. We offer a competitive salary of £28,000 annually.

Join our award-winning Front of House team at a prestigious client site in Leeds, where attention to detail creates a lasting impact for both clients and colleagues.

As Maya Angelou wisely stated, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

This role requires a commitment of 40 hours per week, Monday to Friday, with flexible shifts ranging from 7 am to 7 pm to accommodate evening events.

Key Responsibilities:
  • Ensure a seamless and memorable arrival experience for clients through innovative engagement.
  • Develop creative solutions that generate a WOW factor for clients.
  • Prepare for upcoming business operations while effectively managing current tasks.
  • Collaborate with service partners to foster a unified team approach.
  • Assist in all aspects of event preparation and execution.
Benefits and Rewards:
  • Recognition program with bronze, silver, and gold coin values awarded for exceptional service.
  • WOW Awards to honor outstanding Ambassadors nominated by guests and clients.
  • A variety of training opportunities to support your professional growth.
  • Generous 'Refer a Friend' scheme.
  • Pension plan.
  • Life Assurance coverage.
  • Access to a Benefits Portal offering various discounts.
  • One paid day for charitable work.
Ideal Candidate Profile:
  • A meticulous individual with a keen eye for detail.
  • A passion for innovation and creativity.
  • Ability to build positive and lasting relationships with clients and colleagues.
  • Proactive in anticipating client needs before they are expressed.
Main Duties:
  • Deliver exceptional service to clients and customers, ensuring all tasks are performed to the highest standards.
  • Greet all guests and visitors warmly, maintaining eye contact from a distance.
  • Welcome and guide guests to meeting rooms, assisting with coats and luggage as necessary.
  • Address inquiries and requests promptly and professionally, whether in person, over the phone, or via email.
  • Maintain awareness of building facilities to direct guests appropriately.
  • Support separate registration desks for events as needed.
The ideal candidate:
  • Can foster positive and lasting relationships with all clients and customers.
  • Is adept at responding to customer requests and anticipating their needs.
  • Seizes every opportunity to enhance the experience of clients and customers.
We seek an individual with at least one year of experience in a customer-facing role within a luxury hotel environment.