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Global Technical Quality and Governance Leader

2 months ago

Birmingham, Birmingham, United Kingdom LRQA Full time
Job Title: Global Head of Technical Quality & Governance

LRQA is a leading global assurance provider, dedicated to delivering exceptional services to our clients. We are seeking a highly skilled and experienced professional to lead our Technical Quality and Governance function.

Role Purpose:

The Global Head of Technical Quality & Governance will be responsible for ensuring that our commercial operations deliver consistently to our clients, aligned to external regulatory or delivery requirements. This role will play a critical part in maintaining our accreditation and regulatory requirements, while driving continuous improvement and excellence in our services.

Key Responsibilities:
  1. Lead the global TQ&G function to ensure strategic and commercial alignment to the business, while preserving accreditation and regulatory requirements.
  2. Monitor performance against standards and procedures to identify potential issues and make recommendations for improvement.
  3. Ensure LRQA's licence to operate is maintained through effective accreditation management with external bodies.
  4. Lead the global TQ&G function to ensure that required standards are maintained and aligned to local and global strategic commercial needs.
  5. Establish and promote a high-end quality culture across LRQA globally, sharing knowledge and industry best practice to build and maintain our brand and technical integrity.
  6. Monitor performance against standards and procedures to identify potential issues and make recommendations for improvement.
  7. Take accountability as the global escalation point for the management of technical risks, third-party complaints, certification disputes, and accreditation/scheme non-conformities.
  8. Represent LRQA business interests with external accreditation bodies and sector schemes to build and maintain a strong network and credibility across the industry.
  9. Interpret regulatory rules to ensure that technical decisions strike a balance between meeting client and business needs, and adhering to accreditation requirements.
  10. Collaborate and communicate with functions across LRQA globally to ensure consistency in the development and delivery of our global services and client experience.
  11. Lead, manage, and develop team members to build capacity and capability through recruitment, performance management, talent/succession planning, training, and development.
  12. Act as a role model/ambassador for both the LRQA values and leadership behaviours.
  13. Identify new industry trends and work cross-function to develop new products/services.
  14. Support Service Delivery Teams with 'User Friendly' tools to consistently deliver a quality service to both internal and external clients.