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Car Park Services Coordinator

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London, Greater London, United Kingdom Unity Recruitment Full time

Job Summary

Unity Recruitment is seeking a Car Park Team Leader to oversee the daily operations of a busy shopping centre car park in West London. The successful candidate will lead a team of customer service operatives, ensuring excellent customer experience and maintaining high standards of health and safety, car park operations, and team supervision.

Key Responsibilities

  • Lead the Car Park Operative team to deliver exceptional customer service by supporting and role modeling best practices.
  • Ensure the highest level of health and safety, car park operations, and team supervision is achieved and maintained.
  • Successfully manage car park operations and traffic management during peak periods and exceptional events.

Accountabilities

  • Supervise the day-to-day activities of a team of customer service operatives, delivering regular one-on-one meetings and recognizing development opportunities.
  • Provide detailed shift handovers and ensure smooth shift-to-shift communication with duty managers and other team leaders.
  • Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service.
  • React to car park issues as they arise.

Requirements

  • Ideal candidate will have 1 year of relevant experience in car park or similar service environment.