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Depot Operations Lead
2 months ago
About Carrier
Carrier is a global leader in high-tech heating, air-conditioning, and refrigeration solutions, renowned for its innovative products ranging from home and office air conditioning units to large commercial systems.
Role Overview
We are seeking a highly motivated and experienced Depot Operations Lead to oversee the day-to-day activities of our Leyland depot. This role is crucial in ensuring smooth operations, maintaining high safety standards, and delivering exceptional customer service.
Key Responsibilities
- Direct and manage the performance of office and administrative staff, fostering a collaborative and productive work environment.
- Implement and enforce rigorous quality control and health and safety protocols to guarantee a secure and organized workplace.
- Supervise workshop operations and provide guidance to engineering teams, ensuring efficient maintenance and repair processes.
- Maintain meticulous records and ensure the accuracy of all data entries, contributing to reliable reporting and decision-making.
- Provide ongoing support and mentorship to office staff, promoting professional development and team cohesion.
- Actively participate in team meetings and depot-wide initiatives, contributing to strategic planning and problem-solving.
- Champion a customer-centric approach, striving for excellence in service delivery and continuous improvement.
- Collaborate effectively with other departments and sales teams, fostering strong interdepartmental relationships.
- Proactively address issues and concerns, ensuring clear communication channels and timely resolutions.
- Manage invoice disputes efficiently and professionally, safeguarding the company's financial interests.
Qualifications
- Proven experience in depot and office management within a service-oriented industry.
- Strong leadership skills with a demonstrated ability to motivate and guide teams effectively.
- Excellent communication and interpersonal skills, both written and verbal.
- Exceptional organizational and time management abilities, ensuring efficient workflow and task prioritization.
- A commitment to providing outstanding customer service and achieving measurable results.
- Strong problem-solving skills with the ability to analyze situations and implement effective solutions.
