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Front of House Team Assistant

2 months ago

Tadcaster, North Yorkshire, United Kingdom Get Golfing CIO Full time
Job Title: Front of House Team Assistant

We are seeking a highly motivated and experienced Front of House Team Assistant to join our team at Get Golfing CIO. As a key member of our hospitality team, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our front-of-house operations.

Key Responsibilities:
  • Leadership and Supervision: Assist the front-of-house Lead in ensuring staff performance and customer service meet high standards.
  • Customer Service: Provide prompt, courteous, and high-quality service to all customers, effectively handling complaints and feedback.
  • Operations Management: Oversee daily FOH operations, including opening and closing procedures, ensuring cleanliness, organization, and visual appeal of all FOH areas.
  • Event Coordination: Collaborate with the event planning team to ensure successful event execution, managing event setup, and supervising FOH staff.
  • Inventory and Supplies: Monitor and manage FOH supplies, placing orders as needed, and conducting regular inventory checks.
  • Policy and Procedure Implementation: Develop and implement FOH policies and procedures to maintain consistency and high standards.
Requirements:
  • Minimum of 2-4 years of front-of-house experience in the hospitality industry.
  • Proven track record of exceptional customer service and team management.
  • Strong leadership, interpersonal, and communication skills.
  • Ability to handle customer complaints and resolve conflicts effectively.
  • Proficiency in using POS systems and relevant software.
  • Familiarity with health and safety regulations in the hospitality industry.
Benefits:
  • Discount on food and beverage.
  • Training opportunities.
  • Pension scheme.
  • Complimentary use of golf facilities.