Operations Associate

2 days ago

Redhill, Surrey, United Kingdom SPE Travelers Management, LTD Full time

Job Summary

We are seeking a highly motivated and detail-focused Operations Associate to join our team at SPE Travelers Management, LTD. As an Operations Associate, you will play a critical role in supporting our underwriting team by reviewing submissions, executing tasks related to the underwriting lifecycle, and managing account documentation.

Key Responsibilities

  • Review and process underwriting submissions in line with agreed service levels
  • Execute tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements, and cancellations
  • Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations
  • Ensure in-scope underwriting submissions are stored and indexed within service levels
  • Complete accurate and timely policy data entry as required
  • Perform data cleansing and input additional risk information to ensure accuracy in data quality as required
  • Liaise with underwriters and brokers to process underwriting premium corrections efficiently as required
  • Support all regulatory compliance, including treating customers fairly, as instructed and adhere to Travelers Enterprise values and policies
  • Create and maintain standard operating procedures in the agreed format
  • Provide training as required to support Europe Operations and other TRV Europe business functions

Requirements

  • Strong written and verbal communication skills
  • Ability to develop effective working relationships across Europe Operations and other key stakeholders
  • Customer-centric approach with a continuous improvement mindset and willingness to support change
  • Highly motivated, capable of independent work, and comfortable in a collaborative working environment
  • Detail-focused with a high degree of accuracy in work
  • IT literate with a solid proficiency in Microsoft Office suite
  • Committed to Travelers' values of being connected, creative, energized, and committed
  • Ability to consistently deliver a great experience in every customer contact, connect with the right partners internally to find creative solutions to problems, be a role model, and consistently deliver on commitments

Preferred Qualifications

  • Familiarity with market-leading core underwriting and support applications, subject to past work experience
  • Previous experience in commercial insurance products and services
  • Willingness to or has started to study professional insurance qualifications

What We Offer

  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents at your expense through payroll deduction
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan, and you will receive an increased company contribution if you decide to contribute to the plan
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year
  • Wellness Programme: The Travelers wellness programme provides tools, discounts, and resources to empower you to achieve your wellness goals and caregiving needs, including access to free professional counseling services and other resources to support your daily life needs
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved, with a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice

Employment Practices

Travelers is an equal opportunity employer, valuing the unique abilities and talents each individual brings to our organization and recognizing that we benefit in numerous ways from our differences.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs, please visit our website.

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