Retail Sales Director
7 days ago
Job Title: Store Operations Manager
Reports to: Area Sales Director
Hours of Work: 40+ Hours per week / Store Schedule / 5 out of 7 days
Job Purpose: To support a team of Sales Representatives to continually develop, coordinate, and improve the Sales Performance within their base store. Proven Sales performance and sales management of their team, with a good record of target achievement.
Key Responsibilities:
- Meet monthly, quarterly, and annual sales targets within agreed levels for the store, as well as personal sales targets.
- Deliver a high standard of administration to reduce errors, achieve good store order accuracy, and meet requirements from other departments.
- Manage the sales process, observing and supporting team members, managing the shop floor effectively, and the quote pipeline to maximize sales results.
- Ensure adherence to all company policies and procedures.
- Maintain a strong customer service focus for after-sales service and support the customer journey to encourage repeat purchases.
- Identify and feedback to Area Sales Director any business opportunities in the local marketplace.
- Meet personal sales levels as agreed with Area Sales Director.
- Track KPIs for the team and use them for Monthly and Quarterly staff reviews as part of the performance management process.
- Maintain a transparent management style with clear, open, and honest communication with the team and Area Sales Director.
- Conduct regular documented coaching and training with all Sales Representatives.
- Weekend and occasional evening trading is essential; flexible hours and weekend work are required.
- Good timekeeping and effective time management.
Additional Benefits:
- Commission pay
- Performance bonus
- Company pension
- Employee discount
- Day shift
- Retail Sales Management: 1 year (required)
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